• General
  • What is your contact information?

    Aplus by Deluxe

    110 East Broward Boulevard, Suite 1650

    Fort Lauderdale, FL 33301 USA

    Toll Free Phone: 1-855-791-8966

    http://aplus.net

    Email:

    billing@aplus.net - accounting/billing

    cancel@cs.aplus.net - cancellations

    sales@aplus.net - sales

    dns@aplus.net - domain name services

    ssladmin@aplus.net - ssl services

    sitebuilders@aplus.net - web design

    abuse@aplus.net - spam/web abuse

    support@aplus.net - technical support

    feedback@aplus.net - feedback on products/services

    legal@aplus.net - legal issues

    marketing@aplus.net - marketing, business development, partnership opportunities

    reseller@aplus.net - resellers

    escalation@aplus.net - escalated support issues

    webmaster@aplus.net - Aplus website issues

  • What are your hours of operation?

    Technical Support: 24/7, 365 days a year

    Sales and Customer Service: 9 a.m. to 9 p.m. (EST)

  • Where are your data centers located?

    Our data centers are located in Miami, Florida, U.S.A. in the NAP of the Americas facility, Toronto, Ontario, Canada as well as Dublin, Ireland.

  • What services does Aplus provide?

    Aplus provides shared web hosting along with domain names, email, website design, mobile websites and online marketing services. You can also purchase SSL certificates along with other small business productivity tools such as Fax-to-Email.

  • How can I contact technical support?

    You can access technical support via online chat, phone or email. Technical support is available 24 hours a day, 7 days a week.

    Email: support@aplus.net

    Phone: 1-855-791-8966
    Chat: http://aplus.net/livechat

    You can also open a support ticket when logged into the control panel (this is the preferred tracking method). To create a support ticket, please follow these steps:

    1. Log in at https://portal.aplus.net.

    2. Select Support.

    3. Select Create Ticket.

  • Who are the Officers of Aplus?

    Our Officers Are:
    President: Malcolm J. McRoberts
    Vice President & Treasurer: Terry D. Peterson
    Vice President: Jeffrey J. Bata
    Secretary: Anthony C. Scarfone
    Assistant Secretary: J. Michael Schroeder
    Assistant Treasurer: Edward A. Merritt

  • How do I cancel my account?

    We’re sorry to see you leave but we’re happy to help you find the support you need. Please refer to our cancellation page.

• Domain
  • How do I manage my domain?

    To manage your domain, simply log into the control panel, at portal.aplus.net, select My Services and select the Domain Management icon.

  • Will I still be the owner of my domains?

    Yes you will still be the owner of your domains.

  • How can I check who is the registrar for my domains?

    Please visit new.aplus.net/whois/ to verify the registrar for your domain(s).

  • Will I need a new domain name?

    No, if your domain name is valid (has not expired) you will not need a new domain name.

    If you have registered your domain name elsewhere but would like to host your website with Aplus, please change your domain’s nameservers/DNS to the following:

    ns1.aplus.net

    ns2.aplus.net

    ns3.aplus.net

  • Do I need to transfer my domains?

    If your domains are with Aplus or Names4ever.com/Abacus, then you do not need to transfer them. If they are with another registrar and you wish to consolidate, you may initiate a registrar transfer of your domains to Aplus.

  • What is included with my new domain name registration?

    All domain purchases include a free starter website with hosting allowing you to get online quickly and affordably. By simply purchasing any domain name through Aplus, you gain access to EasySiteWizard Pro, an intuitive application that allows you to create a customized starter website. Choose from 1,200+ professionally design templates with the ability to customize images. Use your starter site to begin driving customers to your new domain.

• Email
  • Do you offer webmail? How can I access my email online?

    Webmail is accessible from http://webmail.deluxeforbusiness.com and also from http://webmail.yourdomain.com where yourdomain.com should be replaced with your hosted domain name.

    You can also access your email at http://webmail.aplus.net.

  • What are the settings for email?

    The email settings are as follows:

    STANDARD MAIL

    Standard POP3

    port = 110

    host = mail.yourdomain.com

    alternate host = 64.29.151.235

    password authentication = Yes

    username = youremail@yourdomain.com

    Standard IMAP

    port = 143

    host = mail.yourdomain.com

    alternate host = 64.29.151.235

    password authentication = Yes

    username = youremail@yourdomain.com

    Standard SMTP

    port = 25, 587, 1025

    host = mail.yourdomain.com

    alternate host = 64.29.151.235

    password authentication = Yes

    username = youremail@yourdomain.com

    If you are using Secure Mail the settings are as follows:

    SECURE MAIL

    Secure POP3 (SSL-POP)

    port = 995

    host = securemail.aplus.net

    alternate host = 64.29.151.235

    SSL = Yes

    password authentication = Yes

    username = youremail@yourdomain.com

    Secure IMAP (IMAPS)

    port = 993

    host = securemail.aplus.net

    alternate host = 64.29.151.235

    SSL = Yes

    password authentication = Yes

    username = youremail@yourdomain.com

    Secure SMTP (SSMTP)

    port = 465

    host = securemail.aplus.net

    alternate host = 64.29.151.235

    SSL = Yes

    password authentication = Yes

    username = youremail@yourdomain.com

    WEBMAIL

    Standard webmail http://webmail.aplus.net/

  • How do I set up my Email Client?

    The following guide can be used as a general guideline to set up Aplus email accounts for POP3/IMAP access in various clients.

    You will first need to create the email box in your Aplus account using the control panel. Here’s how:

    1. Log in at https://portal.aplus.net.

    2. Select My Services.

    3. Select Email.

    4. Open the EasyMail Setup application and follow the wizard to create your personalized email address.

    To access your emails, you can either use http://webmail.aplus.net or a local email client such as Microsoft Outlook Express, Microsoft Outlook, Thunderbird, Netscape, Eudora, Mac Mail, etc.

    WEBMAIL CLIENT – ACCESS EMAIL ONLINE:

    Go to http://mail.yourdomain.com, where yourdomain.com should be replaced with your hosted domain name. Enter your entire email address in the Mailbox field. Type your password in the respective field and click Login. Alternatively you can also access your email online at http://webmail.aplus.net.

    LOCAL EMAIL CLIENT – GENERIC SETTINGS:

    Standard POP3

    port = 110

    host = mail.yourdomain.com

    alternate host = 64.29.151.235

    password authentication = Yes

    username = youremail@yourdomain.com

    Standard IMAP

    port = 143

    host = mail.yourdomain.com

    alternate host = 64.29.151.235

    password authentication = Yes

    username = youremail@yourdomain.com

    Standard SMTP login convention / port

    port = 25, 587, 1025

    host = mail.yourdomain.com

    alternate host = 64.29.151.235

    password authentication = Yes

    username = youremail@yourdomain.com

    If you are using Secure Mail the settings are as follows:

    SECURE MAIL

    Secure POP3 (SSL-POP)

    port = 995

    host = securemail.aplus.net

    alternate host = 64.29.151.235

    SSL = Yes

    password authentication = Yes

    username = youremail@yourdomain.com

    Secure IMAP (IMAPS)

    port = 993

    host = securemail.aplus.net

    alternate host = 64.29.151.235

    SSL = Yes

    password authentication = Yes

    username = youremail@yourdomain.com

    Secure SMTP (SSMTP)

    port = 465

    host = securemail.aplus.net

    alternate host = 64.29.151.235

    SSL = Yes

    password authentication = Yes

    username = youremail@yourdomain.com

  • How do I view my email headers? (Flash tutorials)

    Not sure how to view email headers? Select from our list of Flash Tutorials:

    • Outlook 2003 Headers (Flash Tutorial)

    • Thunderbird Headers (Flash Tutorial)

    • IncrediMail Headers (Flash Tutorial)

    • Netscape Headers (Flash Tutorial)

    • Eudora Headers (Flash Tutorial)

    • Pegasus Headers (Flash Tutorial)

    • Outlook Express Headers (Flash Tutorial)

  • Spoofing: Why do I have emails written from my domain, but were never authorized by me?

    If you notice a large amount of bounce-back messages from emails you have never sent, the domain is most likely being “spoofed” or forged by a spammer using an external mail system to send out spam. Due to the open nature of email, these spam messages are easily set up to look like it is coming from your domain.

    There is not much we can do in these cases, as the abuse is not originating on our servers. If you would like us to investigate, we require the full headers from the original message. These headers are often included in the bounce-back message as a reference. In these headers, we are looking for the “Received:” fields, which can usually tell us where the mail actually originated from.

    Unfortunately when spammers or viruses "spoof" your domain name or email addresses, there are very few things you can do to stop it.

    The necessary steps to take if your domain has been spoofed are:

    1. Collect header info from bounce back emails that the spammer sent.

    2. Determine the originating IP.

    3. Do an arin.net search on the originating IP address.

    4. Find out which ISP uses / owns that IP address from arin.net registry.

    5. Email the abuse@email for the ISP that owns the IP address range.

    6. Include copies of the headers and original bounce back emails that spammer sent in the email.

    7. The ISP should block or deal with the spammers IP address.

    Usually if a spammer is spamming on an ISP`s network, the ISP will not like that too much and shut that spammer’s access to their network down.

  • How can I avoid spam scams?

    Treat commercial email solicitations the same way you would treat an unsolicited telemarketing sales call. Don`t believe promises from strangers. Greet money making opportunities that arrive at your inbox with skepticism. Most of the time, these are old-fashioned scams delivered via the newest technology.

    Here are some of the most common scam offers likely to arrive by email:

    Chain letters - Chain letters that involve money or valuable items and promise big returns are illegal. If you start one or send one on, you are breaking the law. Chances are you will receive little or no money back on your "investment." Despite the claims, a chain letter will never make you rich.

    Work-at-home schemes - Not all work at home opportunities deliver on their promises. Many ads omit the fact that you may have to work many hours without pay. Or they Don`t disclose all the costs you will have to invest. Countless work-at-home schemes require you to spend your own money to place newspaper ads; make photocopies; or buy the envelopes, paper, stamps, and other supplies or equipment you need to do the job. The companies sponsoring the ads also may demand that you pay for instructions or "tutorial" software. Consumers deceived by these ads have lost thousands of dollars, in addition to their time and energy.

    Weight-loss claims - Programs or products that promote easy or effortless long-term weight-loss Don`t work. Taking off weight and keeping it off, requires exercise and permanent changes in your diet. All the testimonials and guarantees in your email are not worth the space they take up on your hard drive.

    Credit repair offers - Ignore offers to erase accurate negative information from your credit record. There`s no legal way to do that.

    Advance fee loan scams - Be wary of promises to provide a loan for a fee, regardless of your past credit history. Remember, legitimate banks Don`t issue credit cards without first checking your credit.

    Adult entertainment - You may get an email from an adult entertainment site that claims to offer content for "free" and doesn`t require a credit card number for access. All you have to do is download a "viewer" or "dialer" program. However, once the program is downloaded onto your computer, it may disconnect your Internet connection and reconnect to an international long distance phone number, at rates between $2 and $7 a minute. Be skeptical when you see opportunities to view "free" content on the web.

    Resources:

    A very good resource on your journey to reduce spam:

    http://www.spam.org

    http://spam.abuse.net

  • What can I do with the spam I'm receiving now?

    You can use the Spam filtering function in Webmail to reduce the amount of spam you receive currently. Spam filtering comes in many forms but the basic 2 principals are Server-Side spam filtering and Client-Side spam filtering.

    Server-Side Spam Filtering: This method is excellent for limiting spam. There is the potential for legitimate emails to be classified as spam and deleted if this type is enabled. The entire reason behind this is because the computer is the one filtering your mail for you, not a human. The computer follows a set of rules to determine if an email is spam or not and a legitimate email may be classified through these rules as spam.

    Client-Side Spam Filtering: This method is one where you have control of what gets deleted and marked as spam. Third party software programs run on your computer BEFORE your email client checks for email. Depending on the software, and depending on its configuration, it may provide the ability to contact major anti-spam databases (like spamcop.net) and use their database to MARK email as spam, but then ultimately allow you the option of removing the mark.

    To manage your spam filtering settings, please follow these steps:

    1. Log into your webmail interface at http://webmail.aplus.net or http://webmail.yourdomain.com.

    2. Select Preferences.

    3. Select Spam Preferences.

    From here you can select the spam filtering level how you would like the system to handle email marked as spam.

    3rd party services also can be used to handle your email. Some use a method where if the sender is not on their email list, the sender will receive notification that the recipient has not yet received the mail as they use this service. The email will then have a link to go to a page that will have a "confirmation code" that needs to be typed in a box and submitted (to make sure it`s not a computer) and then the email will be delivered to the intended recipient.

  • Why am I getting spam?

    Typically, an email spammer buys a list of email addresses from a list broker, who compiles it by "harvesting" addresses from the Internet. If your email address appears in a newsgroup posting, on a website such as your own website or other websites you use, in a chat room, or in an online service`s membership directory, it may find its way onto these lists. The marketer then uses special software that can send hundreds of thousands - even millions - of email messages to the addresses at the click of a mouse.

    You will NEVER be able to FULLY GET RID of spam, but here are some methods to reduce the spam you do get or will get in the future.

    Stay away from the most commonly used email addresses such as info@, webmaster@, sales@, and refrain from using Catch-All addresses. A catch-all email address will collect improperly addressed email sent to your domain and send it to 1 address, leaving you open to any spam directed at your domain name.

    Try not to display your email address in public. That includes newsgroup postings, chat rooms, websites or in an online service`s membership directory. You may want to opt out of member directories for your online services; spammers may use them to harvest addresses.

    For your own website, do not use a "mailto:" link or display the email address in plain text on your website. Harvesting programs look for this and harvest any email address they find using this method. A more secure way is using a Form Mail where visitors who wish to contact you will fill out a form on your website and hit submit. They will never know your email address (until you reply to them) and you can choose whether to reply to them or not. If you must put your email address on WebPages in plain text, if possible, spell it out rather than use the @ symbol. For example: john at email dot com.

    Encode your source code or find an "on-the-fly" source code encoder. Use this to scramble your code on your website so that the average person is more reluctant to try to figure out the algorithm to break in and steal your email address.

    Use two email addresses - one for personal messages and one for newsgroups, WebPages and chat rooms. You also might consider using a disposable email address service that creates a separate email address that forwards to your permanent account (an Alias). If one of the disposable addresses begins to receive spam, you can shut it off without affecting your permanent address. (Highly recommended)

    Unless the Spam email is coming from a reputable source (such as ebay.com for instance), DO NOT RESPOND OR TRY TO "UNSUBSCRIBE" yourself from this spammers list. By doing this you would be providing confirmation that the email reached you and your email will now be added to a "known-working" list and you will be spammed even more.

    Check the privacy policy when you submit your address to a website. See if it allows the company to sell your address. You may want to opt out of this provision, if possible, or not submit your address at all to websites that won`t protect it.

    Read and understand the entire form before you transmit personal information through a website. Some websites allow you to opt out of receiving email from their "partners" - but you may have to uncheck a pre-selected box if you want to opt out.

    Use a unique email address. Your choice of email addresses may affect the amount of spam you receive. Spammers use "dictionary attacks" to sort through possible name combinations at large ISPs or email services hoping to find a valid address. A common name such as “joe” may get more spam than a more unique name like jd51x02oe. Of course, there is a downside - it`s harder to remember an unusual email address.

  • How can I obtain PTR Records?

    PTR record a.k.a. Reverse record.

    i.e. 127.0.0.1 = 1.0.0.127

    You will have to contact your ISP (Internet service provider), or a third party DNS service to obtain a PTR Record.

  • Why am I receiving duplicate emails?

    If you continuously change from POP to Webmail/IMAP, you may receive duplicate messages if you set "Leave Mail on Server" to "On" within your email client.

    The following are possible solutions:

    1) Remove the “Leave mail on server” option in your email software’s options.

    2) Leave mail on the server but not for extended periods of time (this will only duplicate emails for the specified period)

    3) Ignore/Delete any duplicate messages

  • Why am I receiving error messages?

    If you are receiving an error message saying: "You are using wrong SMTP server to send as account@domain.com", we can fix this. This message means that you have associated different email accounts for the SMTP server. For example if you use youremail@gmail.com and the SMTP user name is youremail.gmail.com. You then decide to set up another email address youremail@yahoo.com and you set it to use STMP server for youremail@gmail.com. When you try to send an email from youremail@yahoo.com it will be sent through STMP server for youremail@gmail.com, which is wrong. You will have to either use youremail@gmail.com account OR to setup and configure the SMTP server for youremail@yahoo.com .

• Billing
  • What is your address?

    You can mail to our address at:

    Aplus Customer Service

    3680 Victoria Street North

    Shoreview,

    MN 55126

  • Can I close my account and receive a refund?

    For web hosting accounts that are less than 30 days old - yes, you are eligible for a full refund. (Does not include domain registrations). Please email our Cancellations department at cancel@cs.aplus.net.

  • What payment methods do you accept?

    Aplus offers the following method of payment:

    Credit cards: MasterCard, Visa, American Express and Discover.

  • What will appear on my credit card statement?

    Your credit card statements will show Dlx Aplus Dlx For Bus.

  • I am an organization exempt from tax. How do I apply my tax exempt status so that I won’t be charged sales tax on my purchases?

    If your organization is exempt from sales tax in your state, please forward a copy of your exemption certificate to 800-581-4869. We are not able to mark your account as exempt from tax until a valid exemption certificate has been received. The documentation submitted should include the name of your company, address, state registration number (if applicable), signature and date. Please contact your local Department of Revenue if you have questions regarding your tax exempt status as the types of exempt organizations vary by state.

  • Why am I being charged tax when I bought these services online as I did not think taxes were charged on internet purchases?

    Companies selling over the internet are subject to the same sales tax collection requirements as other retailers. Remote sellers (including internet retailers and catalog companies) are generally required to collect taxes where they have a physical selling presence and we have sales reps present in most US states.

  • Other companies don’t charge sales tax so why do you?

    We can not comment on the practices of other companies. Businesses may have different sales tax collection obligations depending on their business policies, location of their operations, etc.
    We have evaluated our business and determined that by law, in some states, we have a sales tax collection obligation. Therefore, we will charge sales tax in those states where we have the legal obligation to collect.
    In the states where we are charging sales tax, the tax is a required payment that we are collecting and remitting to the appropriate tax authorities so that our customers do not have to self-assess and remit a use tax themselves.

  • Can the tax amount change over my contract period?

    Yes, many factors can change between the time you place an order and the time of your monthly credit card charge authorization, which could affect the calculation of sales taxes.
    For example, tax law or tax rate changes may occur between monthly billing cycles that could result in an increase or decrease in taxes charged. Other factors, such as a change to your credit card billing address, may also effect the calculation of sales taxes.

  • What taxes are included in the tax charge?

    The tax rate applied to your order will generally be the combined state and local rate for the address where the service is delivered which is deemed to be the same as your current credit card billing address.

  • How much tax is charged?

    The amount of tax charged on your order will depend upon many factors including but not limited to the type of service item purchased and the location where the service is being delivered. For tax purposes, the service location is equivalent to your current credit card billing address.
    Sales tax is calculated at the time of credit card charge authorization as factors can change between the time an order is placed and when the charge is ultimately authorized which could affect the calculation of sales tax.

  • How is sales tax calculated for service items?

    If a service item is subject to sales tax in the state in which a service is delivered, tax is calculated on the total selling price of the item, including any discounts.
    For electronically delivered service items, the tax rate applied to your order is the combined state and local rate for your billing address.
    For services provided on an ongoing basis, many factors can change between the time you place an order and the time of your monthly credit card charge authorization, which could affect the calculation of sales taxes.
    For example, tax law or tax rate changes may occur between monthly billing cycles that could result in an increase or decrease in taxes charged. Other factors, such as a change to your credit card billing address, may also effect the calculation of sales taxes.

  • Why is tax being charged on my monthly subscription when it wasn’t charged in the past?

    We have evaluated our business and determined that by law, in some states, we have a sales tax collection obligation. Therefore, we will charge sales tax in those states where we have the legal obligation to collect.
    For sales tax purposes, electronically delivered services are considered to be shipped to your credit card billing address. The tax rate applied to your order will be the combined state and local rate for your billing address.

• DNS
  • How do I manage my DNS settings and zone file?

    The Aplus DNS Manager allows you to modify the zone file for your domain.

    1. Log in at https://portal.aplus.net.

    2. Select My Services.

    3. Select Domain Management and then select the DNS Manager application.

    4. Edit your zone file as required.

    5. Click the "Next" button to complete the operation.

    6. Allow 24 - 72 hours for DNS propagation.

    While the DNS Manager is convenient and easy to use, it is extremely powerful. Problems may occur with your website and email, if the zone file is modified incorrectly.

  • What is propagation?

    Propagation is when world name servers have different time frames in which they allow updates; for example every 24 hours. It takes approximately 24-48 hours for name servers around the world to update domain server information that has been changed.

  • What is DNS?

    DNS stands for Domain Name Services or Domain Name Servers, depending on the context. Your domain name is the address of your website, such as “google.com”. Domain names are registered on an annual basis, and in the DNS Department (dns@aplus.net) we assist with registration, renewal and administration of your domain name. We can also assist if you need to change the owner of the domain name or change the registration provider through which your domain name is registered.

  • What is a registrar?

    A registrar is a company that is accredited through ICANN (International Committee of Assigned Names and Numbers) to sell domain name registrations.

  • What are IP addresses?

    IP (Internet Protocol) addresses are a string of numbers that a computer/server understands as a specific location on the Internet. Domain names are how we as humans understand and remember a website location. Similarly, a computer understands these Domain names as IP addresses.

    A further analogy: your house address (a precise location used by postal offices to identify destination of mail.)

  • What are authoritative name servers?

    Authoritative name servers contain master records that all other name servers will reference. These name servers are specified within your domain registration information and they exist on our hosting platform, or some other DNS service provider. This means that no other name servers can claim ownership of where your domain is located until you have provided information and permission to do so.

  • What are the Aplus DNS settings?

    If you are managing your own DNS or are using a 3rd party DNS server, you will need to change your mail and web records to point to the IPs below. This works for all package types.

    (blank) IN A 64.29.151.221

    www IN A 64.29.151.221

    ftp IN A 64.29.151.221

    mail IN A 64.29.151.235

    pop IN A 64.29.151.235

    smtp IN A 64.29.151.235

    webmail IN A 64.29.151.250

    autodiscover IN A 64.29.151.217

    10 IN MX mx1c40.carrierzone.com.

    100 IN MX mx2c40.carrierzone.com.

    110 IN MX mx3c40.carrierzone.com.

    120 IN MX mx4c40.carrierzone.com.

     

    How do I change my name servers?

     

    If you have registered your domain name elsewhere but would like to host your website with Aplus, please change your domain’s name servers/DNS to the following:

     

    ns1.aplus.net

    ns2.aplus.net

    ns3.aplus.net

  • What are the Aplus nameservers?

    ns1.aplus.net

    ns2.aplus.net

    ns3.aplus.net

See All Faq