Subpoena Policy

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Aplus is committed to protecting the privacy of its customers. Our Privacy Policy and other laws prohibit the release of customer or account information without express permission from the customer except when required by law or to comply with legal process that is properly served upon us.

If you are seeking the identity or account information of a Aplus customer in connection with a civil matter (or criminal matter if you are a member of the law enforcement community) you may fax, email, mail, or serve us with a valid subpoena to:

Aplus.net
3680 Victoria Street North
Shoreview, MN 55126
Attn: Custodian of Records
Email: InvestigativeDemands@deluxe.com
Fax +1 (866) 731-8254

We reserve the right to request a copy of the complaint and any supporting documentation that demonstrates how the information requested is related to the pending litigation and the underlying subpoena.

Response Time and Notification
Upon the receipt of a valid civil subpoena, we will promptly notify the customer whose information is sought via e-mail or U.S. mail. The customer will then have 10 business days to take further action. Unless circumstances dictate otherwise, we will not immediately produce the customer information sought by the subpoena.

Fees for Compliance
We reserve the right to charge an administration fee to the customer by charging the payment method the customer has on file with us prior to the production of the subpoenaed information. Alternatively, we may issue an invoice to you. If so, payment must be made within thirty days from the date of receipt of the invoice. Checks should be made payable to Aplus.net and mailed to:

Aplus.net
3680 Victoria Street North
Shoreview, MN 55126
Attn: Custodian of Records

Aplus's subpoena compliance fees are as follows:

• Research - $150.00/hour
• Mailing costs - as billed
• Material Costs such as Discs, Hard drives, etc. - as billed

Production of Electronic Mail
We will not release the content of a customer’s email except in rare circumstances and only in accordance with our Universal Terms of Service, Privacy Policy and applicable law including the Stored Wire and Electronic Communications Act 18 U.S.C.§ 2701 et seq. We may release identifying information and non-content account information according our Universal Terms of Service and Privacy Policy.

Our email servers do not retain deleted or sent email, nor, in the ordinary course of business, do we retain any active account holder email that is not also accessible by the user. In other words, for active account holders, we have what the account holder has and nothing more. Interested parties are therefore encouraged to request the information they are seeking from our account holder directly.

In the event we are required to produce email records, we will not parse through the email account or run key word searches or date ranges against the contents of an email account. Therefore the entire email account will be produced.